Disclaimer: Meant as sarcasm out of frustration with 2 cell phone services!!! My current service & hopefully my past service!!!
I sometimes have sympathy with these insane people that go shoot up a business out of some sort of frustrations with service!!! Well not really but I have 2 businesses really, really frustrating me!!! Frustrating me, especially when ya can't get a live person on the phone no matter what number you press!!!
Ok, now that the disclaimer is out of the way, I want to describe a horrendous experience that is going on with my 2 cell phone services, a former service and the other hopefully, my new service. Here is the lowdown!
I bought a new cell phone & service (I'll refer to as new service to save face) & took a temporary number while placing a request with my new service to request a transfer of my old number. (which is w/o a doubt acceptable) Ok, it would take 24-48 hours. After the 48 hours came n went, I called my new service again. They took information again & placed another request to the old service, it would take another 24-48 hours. This too came n went. Ok, now, I'm making numerous calls to both services desperately trying to get my old number transferred.
In numerous conversations with my old service, they kept asking for information & that they would go ahead and put this thru & everything was ok. NOT!! Another 24-48 hours passed. Upon speaking to my new service tech again...umm, maybe about the 5th-6th time, they tell me my old service continues to block the request claiming the information I'm giving my new service (to present to my old service on the request) is not matching my old service information. But, in the previous 3-4 conversations they (my old service) agreed that all the information was correct.
Currently, I'm at 13 phone calls to care service, seven of which went to my new service, six going to my old service. Of those 13 calls, 11 of those have went to India. (Not Indiana, yes India) the other 2 I think went to Australia as there was a strong Australian accent. The India calls I'm sure of because I asked. I have logged 3 hrs 23 mins of time on the phone with tech service, some of this was being placed on hold!!
Had I known this would be that hard, I would have taken those 3 hrs 23 mins and just called/texted/e-mailed all of my contacts to let them know my phone number had changed!!! I am currently on another 24-48 hour wait. GRRRR!!!!!
And I guess I'm thankful for technology today (LOL), I was able to sit here and play online games n read while being on hold all those hours.
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